Cashless Claim Process

1. Preapproval form duly signed by you will be filled and submitted by us to the concerned hospital, which is further submitted by the hospital to the TPA ( Third Party Assurance ).
2. It takes 24-48 hours of working time for this entire process of preapproval.
3. Sanction amount always comes in two parts from Insurance Company. You can get admitted only after the initial part of sanction is received. The second part of sanction is obtained once discharge process is initiated.
4. You are usually entitled to rooms as per terms and conditions of your policy. In case you opt for an upgraded room, you will have to pay the difference amount directly to us.
5. Patients have to pay non-medical or administrative charges which are not payable by insurance company or by TPA. For example,registration/admission service charges, telefax/photocopy, food and beverages for relatives, special diets, supports and accessories, toiletries, private nurse charges, ambulance, etc.
6. During consultation, we give you a rough idea about surgical expenses.Further, depending on intra-operative findings, in certain cases given estimate may increase by 10-20%.
7. Entire discharge procedure will take 8-12 hours after the final bill and discharge card is submitted to the TPA.
8. Based on the terms and conditions in your policy, insurance company may deny cashless facility for a particular patient. Under such cases, patients can do either of the following things:
   a. Opt for cash payment.
   b. Try for Reimbursement Claim – In case of reimbursement, duly filled form and necessary documents will be given to you by our Insurance department, which you may further submit for claim to your insurance provider.

Healing Hands Clinic is enlisted for Cashless Claim with the following companies:

Main 4 PPN Companies

1. National insurance
2. Oriental insurance
3. The New India assurance
4. United India insurance

TPA under PPN

Private companies

Following insurance company with FHPL TPA